Privacy policy

General

This Privacy Policy governs the processing of your personal data as part of the use of the Renson webshop and the services related to it. Renson, located at Maalbeekstraat 10, 8790 Waregem, is the data controller and is responsible for all these processing operations.

Renson undertakes to continuously protect the privacy of its users as much as possible. This Privacy Policy explains how Renson collects and uses your data, and provides insight into the choices you have to protect your data.

Renson highly values the protection of users’ personal data. Every effort is made to guarantee this data protection and to always act in accordance with the General Data Protection Regulation (GDPR) when we process your personal data.

More specifically, Renson shall always treat personal data lawfully for specific purposes. We will take the necessary steps to never ask for more personal data than necessary for the purpose or to keep these personal data longer than necessary. Lastly, Renson takes technical and organisational measures to guarantee adequate security to protect your personal data.

This Privacy Policy was last updated on 30/03/2023. Renson reserves the right to amend this Privacy Policy if necessary. Any changes shall always be communicated.

1 Organisation

‘Renson’: all companies affiliated with Renson*. A data subject is always a customer/contact of a company that falls under the Renson umbrella.

* The following companies are affiliated with Renson: Renson Ventilation NV, Renson Sunprotection Projects NV, Renson Sunprotection Screens NV, ARLU NV, Esafe BVBA, Renson Fabrication Ltd, Renson Inc, Louage & Wisselinck, Renson Shanghai, Corradi, Corradi USA, Corradi Srl.

Renson is an organisation specialised in offering products and services that optimise the quality of indoor air by means of well thought-out ventilation (various ventilation systems, ventilation louvres, and window ventilation), sun protection fabrics, aluminium façade cladding, and/or various outdoor solutions.

In this context, Renson comes into contact with personal data. Renson is responsible for these data.

2 Personal data

2.1. Which personal data do we process?

Renson may collect and process your personal data in the context of your activity on the Renson Web-shop. The processing activity of Renson concerns the following personal data categories:

- Identification data (name)

- Digital identifiers (cookie ID, IP-address)

- Financial details (billing information)

- Language

- Location data (address)

- Contact details (email address or telephone number, based on the data subject’s input for contact details)

2.2. Why do we process your personal data?

2.2.1. Navigating on the Renson Web-shop

Renson processes a limited amount of personal data with the aim of providing stable access to its Web-shop.

Renson relies on its legitimate interest to process limited personal data for providing basic access to its web-shop. This personal data is temporarily stored and processed by us to provide you with the contents of this web-shop. This personal data will be kept for a period of 14 days from the date of visiting the Renson Web-shop.

Contact registration on the Renson Web-shop

Renson processes personal data with the aim of contacting you and responding to your request(s) and/or question(s) via the Renson Web-shop contact form.

For this purpose, your personal data is processed based on your request and Renson relies on your consent for this processing activity. This personal data will be kept until you withdraw your consent.

Order Processing and Management on the Renson Web-shop

Renson processes personal data with the aim of processing customer orders on the Renson Web-shop. The processing is necessary to provide customers with accurate and optimal sales and after-sales services.

The personal data is processed for purpose of performing the agreement between Renson and you. This personal data will be kept until the end of the warranty period.

After-Sales Support

Renson processes personal data with the aim of offering basic service and provide support to our users in case of a product defect during the warranty period.

The personal data is processed based on the justified interest of Renson. Renson wants to offer an optimal service in case of a product defect. The processing is necessary to determine the cause of the defect, which will exclusively benefit the person concerned. Personal data will be kept until the end of the warranty period.

Advisory Service

Renson processes personal data, such as location data, with the aim of offering a personalized experience to the Renson Web-shop visitors.

Newsletters

Renson processes personal data to send you updates and tips about products, services and company information through the Renson newsletter.

Do we transfer your personal data to third parties?

Renson shall not transfer personal data to other parties who may use these personal data for their own purposes unless transfers are described in the respective privacy policies of Renson services and only if the data subject gave its consent or if there is a legitimate legal basis to transfer your data. Renson works with a number of processors, which means it concerns parties which may only process your data for the purposes we determine.

Renson shall take the necessary steps to process your personal data within the European Economic Area only. In case that your personal data are processed outside the European Economic Area, the Organization shall take the appropriate safeguards to protect your personal data at all times and/or explicitly notify you of such cases.

How long are your personal data kept?

3. What rights do you have and how do you exercise them?

3.1. Right of access by the data subject

You have the right to access all your personal data we process. You can also receive a paper or digital copy of this. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be.

3.2. Right to rectification

You have the right to demand that we rectify your personal data if they are not correct or not complete. You also have the right to demand that your personal data are not used temporarily until they are correct or complete. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be.

3.3. Right to object

You have the right to withdraw your consent (object to processing) at all times. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be. This means you may no longer be able to use certain functionalities

3.4. Right to erasure (‘right to be forgotten’)

You have the right to demand that your personal data be erased when they are no longer necessary for the purposes of this Privacy Policy or if you withdraw your consent for the processing. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be.

Note: We are not obliged to erase your personal data if we must or can keep them for a legal obligation.

3.5. Right to data portability

You have the right to receive your personal data structured, commonly used and machine-readable format if the processing took place in the context of an agreement or based on your consent. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be.

3.6. Right to restriction of processing

If you feel we are not processing your personal data correctly, you may object to such processing, such as processing in the context of newsletters, marketing, or other processing that is not necessary in the context of our products and services. You can do this by sending an email to our Data Protection Officer (DPO) at dpo@renson.be.

3.7. Right to lodge a complaint with the supervisory authority

If you are not satisfied with the way in which your personal data are processed, you can lodge a complaint with the competent data protection authority in Belgium. For more information, please visit www.dataprotectionauthority.be.